ANA renews partnership with Amadeus to maximise operational efficiency – ET TravelWorld

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All Nippon Airways (ANA) has extended its partnership with Amadeus to include Amadeus Altéa Passenger Service System (PSS) support to its international flights across reservation, inventory, ticketing, and departure control.In addition, ANA will also be implementing new digital, pricing and payment capabilities. All ANA domestic flights will also be migrating onto Altéa, including the domestic airlines currently hosted on ANA’s in-house PSS system. Amadeus’ technology will bring ANA and these airlines onto a single platform, enabling the airline to decommission its in-house PSS system by 2026.

“For the past 34 years, we have had separate passenger systems for international and domestic flights. We’ve already seen the benefits of Amadeus Altéa PSS with our international business, and we’re excited to bring our domestic flight operations onto the Amadeus system,” said Sammy Aramaki, Chief Innovation Officer, ANA.

This one, integrated platform will deliver benefits to ANA and our passengers. For example, together with the new solutions we’re adding in, we have a new infrastructure for selling. This agreement is a step-change for us in our digital transformation journey to further improve our operational efficiency. We are confident the strengthened partnership with Amadeus will improve our customers’ experience” he added.


Peach will make six round trip flights a week between Osaka’s Kansai International Airport and South Korea’s Incheon International Airport starting on Aug. 28, the person said, declining to be identified because the information has not been made public. The resumption of flights is the latest sign of Japan’s slow emergence from some of the world’s strictest border measures in response to the COVID-19 pandemic.

“ANA and Amadeus have always had a long-standing relationship and we are excited this new landmark deal will further strengthen and expand our partnership. We believe this agreement is a further step towards modern airline retailing and an example of the collaborative approach we at Amadeus take with our customers,” said Javier Laforgue, Executive Vice President, Travel Unit & Managing Director, Asia Pacific, Amadeus. ANA is renowned globally for its attention to detail and quality, and it is a privilege for us to collaborate with the airline to create memorable travel experiences for its passengers” he added.

With the Altéa Passenger Service System being the key touchpoint for ANA’s domestic and international flights operations, ANA will be able to optimise its existing and future operations, allowing the airline to achieve a higher level of customer experience management, and embrace the next phase of travel demand.

As a part of the wider Altéa global community, ANA will be able to offer passengers an improved customer experience. Travellers will be able to enjoy a more flexible and personalised experience from booking to boarding, the company shared.

Tangible benefits include faster check-in and the consistent and automated application of their preferences at every touch point during their journey.

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