Best Airports Worldwide for Customer Experience: Indian Airports Make the Cut

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The Airports Council International (ACI) World announced the 2023 Airport Service Quality (ASQ) Awards winners on Monday.

The ASQ awards are recognized as the world’s leading airport customer experience measurement and benchmarking programme because they are based on live research via surveys collected at the airport from travellers who rate their satisfaction on the day of travel.

The survey included over 30 performance indicators covering key aspects of the airport experience for passengers, such as ease of finding your way, check-in, and shopping and dining options.

According to ACI World, more than half of the world’s travellers passed through an ASQ airport last year. The survey results provide the most comprehensive picture of the passenger journey at each airport and serve as global benchmarks for the industry.

Best Airports Worldwide for Customer Experience

The awards categories include Best Airports by Size (passengers per year) and Region, Airport with the Most Dedicated Staff, Easiest Airport Journey, Most Enjoyable Airport, Cleanest Airport, and Best Airport at Arrivals Globally.

The ASQ Awards help airports identify areas of strength and weakness in their operations, as well as where improvements can be made to provide a better travel experience for passengers.

In total, 75 airports around the world received 144 awards, as determined by over 465,000 passenger surveys collected in 2022.

Best Airports With Over 40 Million Passengers Annually

Indira Gandhi International Airport in Delhi and Chhatrapati Shivaji Maharaj International Airport in Mumbai were named the best airports in this category, among others.

Airport NameLocation
Chhatrapati Shivaji Maharaj International AirportMumbai, India
Guangzhou Baiyun International AirportGuangzhou, China
Indira Gandhi International AirportDelhi, India
Shanghai Pudong International AirportShanghai, China
Shenzhen Bao’an International AirportShenzhen, China
Singapore Changi AirportSingapore, Singapore
Aeroporto di Roma-FiumicinoRome Fiumicino, Italy
Istanbul AirportIstanbul, Turkey
Dallas Fort Worth International AirportDallas, USA
San Francisco International AirportSan Francisco, USA

Best Airports With 25 to 40 Million Passengers Annually

Airport NameLocation
Gimpo International AirportSeoul, South Korea
Beijing Daxing International AirportBeijing, China
Athens International AirportAthens, Greece
Palma de Mallorca AirportPalma de Mallorca, Spain
Zurich AirportZurich, Switzerland
Detroit Metropolitan Wayne County AirportMichigan, USA
Minneapolis/St Paul International AirportMinnesota, USA

Best Airports With 15 to 25 Million Passengers Annually

In this category, India’s Rajiv Gandhi International Airport in Hyderabad won an award.

Airport NameLocation
Gusti Ngurah Rai AirportBali, Indonesia
Juanda International AirportSurabaya, Indonesia
Rajiv Gandhi International AirportHyderabad, India
Aeropuerto de Alicante-ElcheAlicante, Spain
Budapest AirportBudapest, Hungary
Helsinki AirportHelsinki, Finland
Muscat International AirportMuscat, Oman
San Jose Mineta International AirportSan Jose, USA

Best Airports With 5 to 15 Million Passengers Annually

In this category, India’s Cochin International Airport in Cochin found a spot.

Airport NameLocation
Casablanca Mohammed V International AirportCasablanca, Morocco
Changchun Longjia International AirportChangchun, China
Cochin International AirportCochin, India
Shijiazhuang Zhengding International AirportShijiazhuang, China
Sultan Aji Muhammad Sulaiman Sepinggan International AirportBalikpapan, Indonesia
Sultan Hasanuddin International AirportUjung Pandang, Indonesia
Yogyakarta International AirportYogyakarta, Indonesia
Ankara Esenboga AirportAnkara, Turkey
Belgrade Nikola Tesla AirportBelgrade, Republic of Serbia
Keflavik International AirportKeflavik, Iceland
Malta International AirportLuqa, Malta
Milan Bergamo AirportMilan, Italy
Porto AirportPorto, Portugal
Thessaloniki Airport “Makedonia”Thessaloniki, Greece
Punta Cana International AirportPunta Cana, Dominican

Best Airports With 2 to 5 Million Passengers Annually

Airport NameLocation
Dakar Blaise Diagne International AirportDiass, Senegal
Sir Seewoosagur Ramgoolam Intl AirportMauritius, Mauritius
Adi Soemarmo Intl AirportSurakarta, Indonesia
Jenderal Ahmad Yani Intl AirportSemarang, Indonesia
Langkawi Intl AirportLangkawi, Malaysia
Sultan Mahmud Badaruddin II AirportPalembang, Indonesia
Skopje Intl AirportSkopje, North Macedonia
Tallinn AirportTallinn, Estonia
Zagreb Intl AirportZagreb, Croatia
Guayaquil Intl AirportGuayaquil, Ecuador
Gerald R. Ford Intl AirportGrand Rapids, United States of America
Greenville-Spartanburg Intl AirportGreer, United States of America

Best Airports With Under 2 Million Passengers Annually

Airport NameLocation
Moi Intl AirportMombasa, Kenya
Pattimura Intl AirportAmbon, Indonesia
Tiruchirappalli Intl AirportTiruchirapalli, India
Aeropuerto de El HierroValverde, Spain
Aeropuerto de PamplonaPamplona, Spain
Aeropuerto de ReusReus, Spain
Aeropuerto Intl Región de MurciaMurcia, Spain
Asturias AirportAsturias, Spain
Inverness AirportInverness, United Kingdom
Gregorio Luperón Intl AirportPuerto Plata, Dominican Republic
Guanacaste AirportLiberia, Costa Rica
Salalah AirportSalalah, Oman
Fort McMurray Intl AirportFort McMurray, Canada

World’s ‘Most Enjoyable’ Airports

According to ACI, these are the world’s ‘enjoyable airports’ across all regions.

  1. Aeroporto di Roma-Fiumicino, Italy
  2. Istanbul Airport, Turkey
  3. Kuala Lumpur International Airport, Malaysia
  4. Beijing Daxing International Airport, China
  5. Sultan Hasanuddin International Airport; Makassar, South Sulawesi, Indonesia
  6. Yogyakarta International Airport; Java, Indonesia
  7. Belgrade Nikola Tesla Airport, Serbia
  8. Milan Bergamo Airport, Italy
  9. Ankara Esenboga Airport, Turkey
  10. Quito International Airport, Ecuador
  11. Queen Alia International Airport; Amman, Jordan
  12. William P. Hobby Airport; Houston, Texas, USA
  13. Dakar Blaise Diagne International Airport, Senegal
  14. Skopje International Airport, Macedonia
  15. Guayaquil International Airport, Ecuador
  16. Greenville-Spartanburg International Airport; South Carolina, USA
  17. Pattimura International Airport; Ambon, Maluku Province, Indonesia
  18. Fort McMurray International Airport; Alberta, Canada

Apart from the above-mentioned categories, ACI also named the best airport for arrivals in the world by recognising airports with the highest 20% overall satisfaction score at arrival.

Abu Dhabi International Airport (Abu Dhabi, United Arab Emirates), Hartsfield-Jackson Atlanta International Airport (Atlanta, United States of America), and Kempegowda International Airport (Keregowda, India) are among them (Bangalore, India).

moreover, Indira Gandhi International Airport in Delhi also received an award in the ‘Cleanest Airports’ category.

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