Go First Ticket Cancellation Refund Process: A Step-by-Step Guide

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As you may be aware, Go First, an Indian ultra-low-cost carrier, is experiencing financial difficulties and has cancelled all flights till May 23rd. Notably, Go First has also pledged a complete refund to impacted passengers, and in light of this, the airline has already launched a handy platform for passengers who have booked tickets on cancelled flights to request refunds.

The airline recently announced the cancellation of its flights from May 3 onwards. If you are one of the affected ticket holders, you can utilize the “Ease My Claims” portal provided by Go First Airlines to initiate the refund process.

In this article, we will provide you with a detailed guide on how to file for a refund and navigate through the necessary procedures seamlessly.

How to Get a Refund for Go First Flights

To begin the refund process, ticket holders are required to follow these steps:

Step 1: Log in to the Go First Claims Portal

Visit the official Go First Claims Portal by accessing gofirstclaims.in/claims. This platform serves as the central hub for managing refund requests and other related procedures.

Step 2: Provide Requisite Information

Fill in all the necessary details as prompted by the portal. Ensure that you provide accurate information to facilitate a smooth refund process.

Step 3: Confirmation and Refund Intimation

After submitting your refund request, you will receive a notification from Go First Airlines regarding the refund initiation. This notification will provide you with specific details regarding the refund timeline and the mode of payment.

Creating a User Account on Go First Claims Portal

If you do not already have an account on the Go First Claims Portal, you must follow these steps to create one:

Step 1: Click on Create Account

Locate the “Create Account” option on the portal’s homepage and click on it to proceed with the account creation process.

Step 2: Provide the Required Details

Fill in the following details accurately to create your user account:

  • First Name
  • Last Name
  • E-mail ID
  • Mobile Number
  • User ID
  • Password
  • Confirm Password
  • Select Company Name (Go First Airlines)
  • Select the Relevant Form (Form B, C, etc.)
  • If needed, fill out additional forms (Form E, D, etc.) using the same user ID
  • Accept the Privacy Policy and Terms and Conditions
  • Click on the sign-up button to complete the process.

Filling Out Claim Forms on the Go First Claims Portal

Once you have successfully created your user account, follow these steps to fill out the claim forms:

Step 1: Pre-filled Information

Certain sections of the claim forms will already be pre-filled with information such as your name and e-mail ID. Review these details to ensure accuracy.

Step 2: Mandatory Information

Pay attention to sections marked with an asterisk (*) at the end, as they indicate mandatory fields. Make sure to provide the required information in these sections to avoid any delays in processing your claim.

Step 3: Uploading Supporting Documents

Upload at least one supporting document that substantiates your claim. It is important to note that only PDF documents are supported, with a maximum file size of 500 KB per document. If you need to upload more than 15 documents, save the claim in draft status initially.

Step 4: Review and Sign the Form

Print a copy of the form and carefully review all the details. Sign the printed form, scan it, and save it in PDF format.

Step 5: Uploading the Signed Claim Form

Upload the duly signed PDF file of the form (the printed version) to the claims management solution provided on the portal.

Step 6: Saving the Claim in Draft Status

If necessary, you can save the claim in draft status to make edits at a later time. To avoid any webpage timeout issues, ensure that you save your form in draft frequently. Follow these instructions to save your claim in draft status:

  • Upload at least one document and the form PDF.
  • If needed, you can attach an unsigned copy of the form PDF while saving it as a draft. Later, you can print the form PDF, sign it, and replace the unsigned form with the signed one.
  • It is crucial to note that failure to submit a signed copy of the filled claim form may invalidate your claim when you finally submit it.
  • By saving the claim as a draft, you have the flexibility to return and edit the details whenever necessary.

Step 7: Submission of the Claim

When you are ready to submit your claim, follow the instructions provided on the portal. Ensure that you have completed all the required steps, including uploading supporting documents and the signed claim form. Once you submit the claim, its status will change to “submitted.”

Contacting Go First’s Helpline

If you require further assistance or have additional queries, you can contact Go First’s helpline. Here are the contact details:

Remember to provide relevant information and clearly communicate your concerns when contacting the helpline to receive efficient support.


The Go First Airlines ticket cancellation refund process can be completed smoothly by following the step-by-step guide outlined above. The “Ease My Claims” portal provides a user-friendly platform for ticket holders to file for refunds after the cancellation of flights.

By creating a user account, filling out the claim forms accurately, and uploading the necessary documents, you can initiate the refund process efficiently. Should you require any further assistance, Go First’s helpline is available to address your concerns.

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