Malaysia Airlines turns to advanced technology solutions, signs 5-year deal with IBS Software – ET TravelWorld

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To further automate and upgrade its aviation operations with Artificial Intelligence and Machine Learning benefits, Malaysia Airlines Berhad (MAB) has signed a five-year deal to migrate its crew management systems to IBS Software’s cloud-based platform, iFlight Crew. According to the airline, as demand for reliably scheduled flights increases in an industry prone to frequent disruptions, this fully cloud-based software using Artificial Intelligence and Machine Learning capabilities will provide MAB with real-time situational awareness and optimise available asset utilisation, both of which are key elements to maintaining a competitive advantage.

These functions aim to improve employee productivity in automating situational awareness and decision-making and facilitate seamless data flow between ops and crew tracking functions, to significantly improve disruption recovery, the official statement added.


The latest the hiring was triggered by Air India’s massive expansion plans for which last month the carrier placed an order for record 540 aircraft in modern aviation’s largest ever jet order. As the airline plans to induct more than 90 aircraft in next 18 months, it is facing acute shortage of pilots to the extent that it is offering a monthly salary of USD 21,000 to hire expat commanders for its Boeing 777 aircraft.

Ahmad Luqman Mohd Azmi, Chief Executive Officer of Airlines at Malaysia Aviation Group says: “Malaysia Airlines and IBS Software have a long history of working together since 2009. Having experienced their commitment to digital transformation to optimise operations for over ten years, we’re looking forward to continuing this journey to enhance crew wellbeing, boost cost-savings and upgrade our crew management systems.”

Besides, iFlight Crew will maximise productivity and control costs whilst adhering to strict industry standards and regulations. “Its latest technology accelerates flexible and accessible self-service tools for airline crew,” the airline stated.

Speaking on the partnership, Jitendra Sindhwani, President and Head of Global Sales & Marketing, IBS Software said that crew planning and optimisation are central to any airline´s operations, cost management, and customer service delivery. “Malaysia Airlines is a valued partner, and we are thrilled to work together to take their crew management solutions and strategies to new heights.”

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